Software Quality Tourism Industry: Analisis Aplikasi Mobile Nusatrip dengan Metode System Usability Scale (SUS)
DOI:
https://doi.org/10.30998/8rg2k952Keywords:
System Usability Scale (SUS), Usability Evaluation, Aplikasi Mobile, User Experience (UX)Abstract
Industry using the System Usability Scale. SUS, or the System Usability Scale, was chosen because of its ease in providing a quantitative picture of an application's usability. This study includes the OVO, Spotify, and Mysurabaya applications to explore user perceptions of the interface and functionality of the applications. The research method uses a descriptive quantitative approach with the SUS questionnaire distributed to 42 active user respondents. The SUS score is calculated by summing the scores of each question item and multiplying it by a factor of 2.5. The Cronbach’s alpha test results show excellent internal consistency (0.793). The results indicate that the tested applications received an average SUS score that demonstrates excellent usability, such as NusaTrip with a score of 72.14, above the global average of 68. However, there is variation in user experience that indicates some aspects of the application need improvement. High-scoring items indicate an intuitive interface and well-integrated features, but low-scoring items emphasize the need to reduce the learning curve for new users. The research recommends adding tutorials or a help system to enhance the user experience.
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